ActewAGL Distribution Consumer Engagement

Project outline

Energy network providers across Australia are being actively encouraged to engage more with their consumers and other stakeholders.  The Australian Energy Regulator has been monitoring the consumer engagement activities of energy utilities for a number of years.

Since 2014 The Communication Link has provided strategic stakeholder engagement services to ActewAGL Distribution, the electricity and gas network provider in the ACT and some surrounding areas.  The  Services provided by The Communication Link have included guiding the establishment of the ActewAGL Energy and Consumer Reference Council and managing consultation programs relating to energy network pricing, gas access arrangements and vegetation management.

Key features

  • energy utility sector
  • September 2014 – today
  • consumer reference group
  • key stakeholder relationships
  • 10 community workshops
  • targeted consumer web content
  • building consumer awareness and engagement

Services provided

  • strategic engagement advice, including the development of overarching Strategy
  • secretariat support to the Energy Consumer Reference Council
  • design and delivery of special topic engagement programs
  • regular client reporting
  • content management
  • facilitation of community workshops
  • consultation evaluation

Client feedback AAD image for web 2

The team at The Communication Link has been the driving force
behind our consumer engagement program, from developing
content to facilitating community meetings and providing the
logistical support that makes everything work. They have provided valuable strategic advice on developing our Energy Networks
consumer engagement strategy and on the conduct of our
consumer engagement programs.  Helen and Kerri have played an important role in  strengthening our links with the Canberra community.
Peter Cunningham,
Regulatory Compliance Manager, ActewAGL Distribution